Re: Is there any way to delete help desk tickets?

You may need refresh my memory for that particular view. If I recall correctly, that view that has the open and closed links refers to older versions of Spiceworks. Once multi-user support was introduced in v1.5, the views changed quite a bit and the open/closed statuses were no longer valid. You can still view things by their status but you would have to use the Browse tab instead of the View tab.